modal138 Casino & Sportsbook Terms
We at modal138 operate a sportsbook and casino platform offering football betting, live-dealer tables, slot games, and esports markets to users in supported jurisdictions. These terms set out the conditions under which we provide our services, your rights and responsibilities as a user, and how we handle disputes and account management.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. By creating an account on modal138, you agree to these terms and our privacy policy.
This page outlines account opening, deposits and withdrawals, bonus terms, settlement rules, and dispute resolution. If you have questions about our terms, our support team is available in English to assist.
Account Opening and Verification
To open an account on modal138, you must be of legal age in your jurisdiction and provide accurate personal information. We require an email address, password, and basic identity details during registration. Before you can deposit funds or place bets, your account must pass our standard Know Your Customer (KYC) verification process.
We require a valid identity document (national ID, passport, or driver's license) and proof of address (utility bill or bank statement). Our verification team reviews these documents and typically completes the check within a few hours, though peak periods may extend this window. Once verified, you can deposit funds and access all games on modal138.
Deposits and Withdrawals on modal138
We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet. Deposits are processed immediately, and your balance updates in real time. We do not charge deposit fees, though your payment provider may apply their own charges.
Withdrawals are processed to the same payment method you used for your deposit, or to an alternative verified method. We process withdrawal requests subject to standard verification windows. Payouts are sent within the timeframe specified by your payment provider. We do not guarantee specific withdrawal times, as processing depends on your bank or payment service.
We reserve the right to request additional verification for large withdrawals or unusual account activity. This protects both your account and our platform from fraud.
Bonus Terms on modal138
We may offer promotional bonuses to new or existing users. Any bonus offer comes with specific terms — wagering requirements, game restrictions, expiration dates, and maximum withdrawal limits. We publish these terms clearly when you claim a bonus. Bonuses are credited to your account as separate funds and must be wagered according to the stated conditions before you can withdraw them.
We reserve the right to modify, suspend, or cancel bonus offers at any time. If you breach our terms while using a bonus, we may forfeit the bonus and any associated winnings.
Betting and Game Rules
We settle football bets based on official match results. Liga 1, Piala Indonesia, Piala AFF, Champions League, and other tournaments are settled according to the official league or competition decision. If a match is postponed or abandoned, we void unsettled bets and return stakes. If a match is replayed, we settle based on the replay result.
Live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) are conducted in real time with professional dealers. Game outcomes are determined by the physical cards dealt or wheel spun. We do not manipulate results, and all games are conducted fairly according to standard casino rules.
Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) use random number generation (RNG) to determine outcomes. Each spin is independent and random. We do not adjust odds or outcomes based on player history or account balance.
Esports bets settle based on the official tournament result or league decision. If a match is forfeited, cancelled, or significantly rescheduled, we apply settlement rules published in our terms. Our support team can clarify settlement for specific matches.
Prohibited Activities on modal138
We prohibit the following activities on modal138:
- Using multiple accounts to circumvent limits or claim multiple bonuses
- Sharing account credentials or allowing others to access your account
- Placing bets on behalf of minors or from jurisdictions where wagering is prohibited
- Engaging in fraud, money laundering, or other illegal activities
- Manipulating game outcomes or exploiting technical vulnerabilities
- Harassment, abuse, or threatening behavior toward other users or staff
If we detect prohibited activity, we may suspend or close your account and forfeit any balance. We may also report suspected illegal activity to relevant authorities.
Dispute Resolution and Complaints
If you have a complaint about our service, contact our support team in English. We will investigate your complaint and respond within a reasonable timeframe. If we cannot resolve the dispute directly, we may escalate it to our management team for further review.
We aim to resolve disputes fairly and transparently. If you remain unsatisfied after our internal review, you may pursue external dispute resolution through your payment provider or relevant regulatory authority in your jurisdiction.
Liability and Indemnification
We provide our platform on an "as is" basis. We do not guarantee uninterrupted service, and we are not liable for losses resulting from technical failures, internet outages, or other circumstances beyond our control. Your use of modal138 is at your own risk.
You agree to indemnify and hold harmless modal138, our staff, and our partners from any claims, damages, or losses arising from your use of our platform or breach of these terms.
Changes to These Terms
We may update these terms at any time. We will notify you of material changes by email or through a notice on our platform. Your continued use of modal138 after changes are posted constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account.
Our Commitments on modal138
We at modal138 are committed to providing a fair, secure, and transparent gaming experience. We protect your personal data with industry-standard encryption and security practices. We do not share your information with third parties without your consent, except where required by law.
We maintain fair game outcomes through certified random number generation for slots and transparent dealer conduct for live-dealer tables. We settle bets according to official results and our published rules. We process deposits and withdrawals promptly and support multiple payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks.
Our support team is available in English to assist with account questions, betting rules, payment inquiries, and technical issues. We aim to respond to support requests within a reasonable timeframe during business hours.
Services on modal138 are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.