modal138 Platform Privacy Notice
This page describes what we collect when you use modal138 and how we keep that data protected. We at modal138 collect personal information to verify your identity, process deposits and withdrawals, settle bets, and provide customer support. We do not sell your data to third parties, and we use industry-standard encryption to protect your account.
Our privacy practices comply with applicable data protection laws in supported jurisdictions. We store your information on secure servers and limit access to authorized staff only. If you have questions about how we handle your data, our support team can assist in English.
We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What Data We Collect on modal138
We collect personal information when you create an account on modal138. This includes your email address, password, full name, date of birth, and phone number. We require this information to verify your identity and set up your account.
During account verification, we collect identity documents (national ID, passport, or driver's license) and proof of address (utility bill or bank statement). We use these documents to comply with Know Your Customer (KYC) regulations and prevent fraud. We store these documents securely and do not share them with third parties except where required by law.
When you deposit or withdraw funds, we collect payment information. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we receive transaction confirmations from these payment providers. If you use bank transfers to e-wallet, mobile banking, local payment, or online payment, we collect your bank account details. We do not store full bank account numbers — we retain only the last four digits and the bank name for your records.
Betting and Game Activity
We collect information about your betting activity on modal138. This includes bets placed on football (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We record bet amounts, outcomes, and settlement details.
We use this information to settle bets, detect fraud, and comply with regulatory requirements. We do not use your betting history for marketing purposes without your consent. Your account history is private and visible only to you and our authorized support staff.
Device and Connection Information
We collect technical information about your device and connection when you access modal138. This includes your IP address, device type (mobile or desktop), operating system, and browser type. We use this information to detect unauthorized access, prevent fraud, and improve our platform performance.
We may also collect information about your location based on your IP address. We use this to verify that you are accessing modal138 from a supported jurisdiction and to comply with local regulations. We do not track your precise physical location.
How We Use Your Data
We use your personal information for several purposes. First, we verify your identity and comply with KYC regulations. Second, we process your deposits and withdrawals through e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers. Third, we settle your bets based on official results and our published rules.
We use your contact information to send account notifications, payment confirmations, and support responses. We may also send promotional emails about new games or tournaments, but only if you have opted in. You can unsubscribe from promotional emails at any time.
We use your betting history and device information to detect fraud, prevent unauthorized access, and comply with regulatory requirements. We do not use your data for purposes other than those listed here without your explicit consent.
Third-Party Processors
We work with third-party service providers to operate modal138. Payment processors handle deposits and withdrawals. Email providers send account notifications. Analytics services help us understand how users interact with our platform. We require all third-party processors to protect your data with the same security standards we use.
We do not sell your personal information to third parties. We may share your data with payment providers, regulators, and law enforcement only where required by law or to prevent fraud.
Your Rights and Data Protection
We at modal138 protect your data with industry-standard encryption (SSL/TLS). Your password is hashed and never stored in plain text. Your account is protected with session monitoring and fraud detection. If we detect unusual activity — multiple failed login attempts, large withdrawals from a new device, or rapid account changes — we may request additional verification.
You have the right to access your personal data, request corrections, and ask us to delete your information. To exercise these rights, contact our support team in English. We will respond to your request within a reasonable timeframe.
If you close your account on modal138, we retain your data for a limited period to comply with regulatory requirements and resolve any outstanding disputes. After this period, we delete your information or anonymize it so it cannot be linked to you.
Changes to This Privacy Notice
We may update this privacy notice at any time. We will notify you of material changes by email or through a notice on our platform. Your continued use of modal138 after changes are posted constitutes acceptance of the updated notice. If you do not agree with changes, you may close your account.
Our Commitment to Your Privacy
We at modal138 are committed to protecting your personal information. We use encryption, secure servers, and access controls to keep your data safe. We do not share your information with third parties except where required by law or to provide our services.
Our support team is available in English to answer questions about our privacy practices. If you believe your data has been compromised, contact us immediately. We take data security seriously and will investigate any suspected breaches.
We serve players across Indonesia, including Jakarta, Surabaya, Bandung, and Medan. Our privacy practices comply with applicable data protection laws in supported jurisdictions. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.